Claimant was employed by a tree removal company as an estimator and performed an unrelated side-job consisting of a door repair for a prospective tree removal customer. The customer was dissatisfied with Claimant’s handiwork and complained to the Employer that Claimant allegedly threatened her over payment for the job. Based on the alleged threats, Employer terminated Claimant from his position at the tree removal company in September 2022. Claimant filed for Delaware Unemployment Insurance benefits shortly thereafter.
Claimant was disqualified from receipt of benefits by a Delaware Department of Labor Claims Deputy, and he appealed the determination. A hearing was held, and the Employer did not appear. The Division of Unemployment Appeals Referee overturned the Deputy’s determination and Claimant was thereby deemed qualified to receive benefits.
Employer appealed the Referee’s decision, and the Unemployment Insurance Appeals Board remanded the case back to the lower authority appeals level for a second hearing.
At the second hearing, Claimant’s partner who was present for the side-job testified that the prospective customer refused to pay Claimant for the side-job, but there was no threatening behavior by the Claimant toward the customer. Employer’s witnesses did not present first-hand testimony concerning Claimant’s alleged negative interaction with the prospective customer. The Referee ruled in favor of the Claimant because Employer did not meet its burden to establish willful or wanton misconduct to warrant a just cause termination as required by Delaware law.
The Employer appealed to the Unemployment Insurance Appeals Board and presented an e-mail from the prospective customer as evidence that Claimant threatened her. The Board held that the e-mail was hearsay and found that Claimant was qualified for benefits.
The Employer then appealed to the Delaware Superior Court whose review on appeal was to determine whether the Board’s decision “was free of legal error and supported by substantial evidence.” The Court held that the Board “cannot render a decision solely based on hearsay evidence,” which is what Employer had been relying on in their case.
Employer’s customer’s e-mail was characterized by the Court as “a single, non-testifying customer complaint” which is “not sufficient” for a finding of termination with just cause.
Should you have any questions regarding this decision, especially the importance of first-hand witness testimony at unemployment insurance hearings, or any employment law questions, please contact any attorney in our liability law department.
Strobert Tree Service, Inc. v. Unemployment Insurance Appeal Board, Delaware Department of Labor, and George Shaw, C.A. No.: S23A-05-001 RHR (Del. Super. Ct. November 2, 2023)
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